What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I could not have given a good review 2 months ago....BUT now all I can say is Wow!! Ms Nannette, the new Dr, is awesomely INCREDIBLE!!! She works with you tirelessly to make everything work properly and efffectively. She is compassionate, knowledgable and very patient. I cannot say enough about...

Karen Sanders, on Google

The staff was very friendly and the Dr took time out to talk to me about my hearing problems and I'm highly satisfied with their service

Ralph Bohanan, on Google

The staff at the Winchester Hearing Aid Center are very Knowledgeable, helpful and friendly. Highly recommended.

Jon Noeth, on Google

Very attentive, personal care. Melissa absolutely made us feel welcome and was helpful. Nannette gave us a lot of time & attention, explained everything thoroughly, is very easy to talk with & relate to, and is friendly. I recommended this office to someone the day after our visit & will...

Judy Carter, on Google

The receptionist and audiologist were great, they were both professional and friendly. The hearing tests were very thorough. They included speech listening patterns and the parts of words that were causing me the most difficulty in understanding the words I can hear. The audiologist, Nannette Wortham, explained my results in...

Melanie Steward, on Google

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