What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

The employees are fantastic. Very helpful and professional. Can’t help but love Nanette. She truly did help me out.

Katie Stewart, on Google

I had a great experience with the Hearing Aid Center. The staff were very professional an helped me with all my needs in getting hearing aids a getting them set up I would highly recommend this team to all my friends a family.

Sharon Harshman, on Google

Everyone is great at the Hearing Aid Center. They go above and beyond to make sure you are satisfied with their products. Nanette is very knowledgeable and a great teacher with suggestions that work. I am thankful that I chose them to help me overcome my hearing loss. I would...

Melanie Steward, on Google

We came in from Tullahoma. Husband had lost one aid 3:45 pm yesterday. Nanette n Melissa bent over backward to see that when he walked out he could hear with new aids n molded earpieces to come in 2 weeks. Those girls went a over n beyond any expectations. Love...

Linda Wyatt, on Google

The audiologist Annette was thorough in examining my ears. She explained clearly the testing she did and allowed me to try out the hearing aids.

Geraldine Piccard, on Google

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